Covid-19 Information April 2021

We are open and available to assist you if you need us. Please find the latest updates below.

If you need to visit our Herne Bay or Canterbury site to drop off clothing, collect Cremated Remains, choose a coffin etc. please call us to make an appointment; we can then make sure that someone will be available to assist you.

We are still making funeral arrangements via telephone/email/Zoom etc. This has been working very effectively throughout lockdown and remains our preferred method at this time.

If you wish to visit our Herne Bay or Canterbury office to make arrangements in person we will require you to abide by the following conditions:-

  • Face to face funeral arrangements can only be made with an appointment until further notice. Please contact us to make an appointment.
  • We can only accommodate 1 person at the funeral arrangement meeting.
  • You will be required to wear a face mask on arrival and for the duration of your visit.
  • Please do not visit any of our sites if you are experiencing Covid symptoms, have received a positive test or have been instructed to self-isolate.

We continue to offer limousines for our clients. There remain some restrictions to this service which your funeral director will discuss with you.

All local crematoriums are still restricting the numbers of attendees to a funeral and they are listed below:

  • Barham Crematorium will allow 23 people in their chapel.
  • Thanet Crematorium will allow 24 people in their chapel.

Social distancing guidelines must still be followed at ALL venues.

Please be aware that the wearing of face masks is compulsory at all Crematoriums for the duration of your attendance.

Services at the crematoriums can be web-cast so that people who are unable to attend can still experience the service. Please contact us for details of specific crematoriums.

Canterbury, Herne Bay and Whitstable Cemeteries have closed their chapels until further notice. All funerals in the cemeteries will be graveside services. Canterbury City Council requires that you limit the attendees 30 people.

Burial and strewing of Ashes are available at all relevant sites but the maximum number of attendees is limited to 15 people.
Funeral services are now available at most churches. The maximum number of people allowed to attend is 30, but there will be certain restrictions at some of the smaller churches. We will be able to advise you at the time of need.

Wakes and family gatherings of up to 15 people can now take place in a COVID-secure venue that is permitted to open.

If the event is taking place in an outdoor private space, such as a garden, the number of people permitted to attend is limited to 6 people, or a larger group if everyone present is from the same 2 households (a household can include an existing support bubble, where eligible). You should maintain strict social distancing from anyone outside of your household or support bubble at all times.

It goes without saying that this continues to be a very difficult time for everyone, particularly if you have experienced a bereavement. We understand that these restrictions will be challenging for you all but we will continue to provide support, advice and assistance to the best of our abilities and please understand that none of these decisions have been taken lightly by anyone involved in providing funeral services. We would like to thank all our clients and families that we have met throughout the last 13 months for showing an unprecedented level of patience and understanding.

Thank you for your continued support.